John Lewis Trade Auctions FAQ

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Applying & Logging In
Bidding
Payment & Shipping
Other Questions & Troubleshooting

How do I apply on John Lewis Trade Auctions? Is there any cost to me?

Click here to create an account. Fill in the required fields including VAT ID if you are registered for VAT, or proof of current trading (recent invoice or utility bill) if you are not registered for VAT, then click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on John Lewis Trade Auctions.

Can I apply if I am located outside of the United Kingdom?

Yes! In addition to the United Kingdom John Lewis Trade Auctions accepts registrations from the following countries. Belgium, Czech Republic, France, Germany, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Ireland, Romania and Spain.

What type of business information is required?

If you have a VAT number, that is all that you need to provide. If you are not registered for VAT, please provide proof of current trading, such as a supplier invoice less than 3 months old or utility bill or headed paper.

How do I submit my proof of current trading (Non-VAT Buyers Only)?

You can email your invoice or utility bill to cs@bstocksolutions.com.

Why hasn't my account been approved yet?

Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received a proper proof of current trading from you, or you have not supplied a valid VAT ID.

How do I bid?

Once you are an approved buyer on John Lewis Trade Auctions, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.

How large are the lots being sold?

Please refer to each auction title and description for detailed information.

What condition is the merchandise in? Is it all new?

Please see our Conditions page for the conditions used on John Lewis Trade Auctions. Refer to each auction title and description for detailed information.

Why do auctions extend at the end?

If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.

How can I enter my maximum bid without it appearing to other bidders?

All bids placed on John Lewis Trade Auctions act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment (£25 on John Lewis Trade Auctions). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid. Please note that bid increments will increase at higher bid amounts.

Example: If you find an item that you are interested in that is currently at £1,000 without any bids and choose to bid £5,000, you will be winning the auction at £1,000. If another bidder places a bid for £1,100, you will be winning the auction at £1,125, one increment higher. The system will continue to automatically outbid other bidders on your behalf, but will never exceed your proxy bid of £5,000.

Can I buy merchandise without bidding on it?

All merchandise sold on John Lewis Trade Auctions is in auction format only. If you only want to place one bid, you can always place a proxy bid.

Can I cancel my bid?

Please remember that every bid on B-Stock operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered £1000 instead of £100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.

Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in the suspension of your account.

A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.

Are the images on the site actual images of the merchandise?

Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.

Can I inspect the merchandise before bidding?

Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.

Why did I lose the auction if I bid the same amount as another bidder?

In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of £10,000, but the other bidder placed their bid before yours, they will win the auction.

How do I know if I win?

At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under the "Account" dropdown.

What currency are the auctions transacted in?

Every auction is offered in GBP. You will need to pay for your order in this currency.

How do I pay? How long do I have to pay?

All payments must be made by bank transfer. The instructions will be provided by email along with any VAT charge. You are responsible to pay within 2 business days of receiving this notification. To ensure proper credit, please include your Order Number. Your Order Number is found on the email letting you know you won or in "Bid Won" email and on your Orders page after winning each auction. Bank transfer confirmation may take up to 24 hours.

Please contact payments@bstocksolutions.com or fill out the "Ask Us" form with any questions regarding payment.

What forms of payment do you accept? Do you accept credit cards?

Bank transfer is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.

Is VAT added to my order? How will I know how much to pay?

VAT must be paid for all orders transacted within Eurozone countries, and the amount will be calculated for you when we send you the payment instruction with a final pay amount after your bid has won. Please contact cs@bstocksolutions.com with any questions regarding your payment.

Can I combine multiple payments together?

You may always combine multiple payments into one bank transfer for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the transfer.

What do I do after I have paid?

You should receive an email from John Lewis Trade Auctions confirming your payment within 2 business days and the status of your order will be changed to "Paid" on your account. A John Lewis representative will contact you via email or phone within 5 business days of this confirmation to arrange delivery or pickup of your merchandise. If you do not hear from John Lewis Trade Auctions for 5 full business days after confirmation of your payment, please contact us.

How does shipping work?

The shipping type will be clearly labeled within each auction. If you have any questions, please contact cs@bstocksolutions.com prior to placing a bid.

Seller Arranges Shipping

Buyers are responsible for paying the calculated "Shipping Cost" displayed on the auction page. This cost is based on the preferred address on your account, and does not include fees associated with residential delivery, unloading of the truck of tail lift. Buyers may not arrange their own shipping.

John Lewis will contact you within 5 business days of your payment, to verify your address and schedule a delivery. Buyers must be prepared to accept delivery immediately after payment. Once your order is shipped, you will be provided with necessary tracking information. If you are not present when your shipment arrives, you will be responsible for paying a re-delivery fee. If you are shipping to a residential address, delivery will be curbside. The delivery truck will not enter your driveway.

Buyer Arranges Shipping

Buyers are responsible for arranging shipping at their own expense, through a carrier of their choice. After the order is paid for, a John Lewis representative will contact you within 5 business days to schedule pickup. Pickup vehicles must be rear tip, with a minimum height of 1 metre. Any vehicles that do not meet those requirements will be turned away. All pickups must be made within 1 week of order payment.

Please see our Shipping page for detailed information on shipping.

Can I pick up the merchandise myself? Can I just pay when I pick it up?

Buyers may only arrange their own pickup for auctions labeled as "Buyer Arranges Shipping". John Lewis will arrange shipping of your merchandise for all auctions labeled as "Binding Shipping". 

Do I pay you for shipping?

You are responsible for paying the calculated shipping cost on auctions using the Seller Arranges Shipping method . For these auctions the cost is displayed as "Shipping Cost" on the auction page, and must be included in your payment. 

If the auction is labeled  "Buyer Arranges Shipping", you will be responsible for coordinating your own shipping and all costs associated.

What should I know about receiving my shipment?

If you are not present when your shipment arrives, you will be responsible for paying a re-delivery fee.

If you are shipping to a residential address, delivery will be curbside. The delivery truck will not enter your driveway.

Please refer to the Receiving Procedures page for best practices to receive, review, inspect, and document your incoming shipment.

I am no longer interested in the auction I won. Do I still have to pay?

All bids placed on John Lewis Trade Auctions are binding. In the event that you do not pay for your order, you may be given the chance to pay a reinstatement fee, in order to prevent the deactivation of your account. The fee amounts are as follows, within any 12-month period:

1st Offense: £0-£10,000 Purchase Price: £100 Fee

1st Offense: £10,000+ Purchase Price: £500 Fee

2nd Offense: £0-£10,000 Purchase Price: £500 Fee

2nd Offense: £10,000+ Purchase Price: £1,000 Fee

3rd Offense: £1,000 Fee 

What if there is a problem with my order?

All merchandise on John Lewis Trade Auctions is sold "as is", but John Lewis attempts to be accurate as possible with the information provided. For full details, please view the Terms of Purchase. Buyers have up to 5 business days from the date merchandise is received to inspect the shipment and file a dispute by clicking the "Problem?" button from your "Orders" page and following the instructions. Please include your original manifest, and highlight any line item(s) not as described or missing, with a comment. Please also include any images, if available.

NOTE: You shall have five (5) calendar days from the date of delivery of Merchandise to inspect the shipment for any discrepancies in the quantity delivered and report such discrepancy to John Lewis in writing.

Buyer must provide original packaging QC codes, a detailed manifest labelling each item that is missing, as well as any supporting images or other documentation.

Disputes will not be accepted without QC code information.

Am I buying this merchandise directly from John Lewis?

Yes! All merchandise on John Lewis Trade Auctions is coming directly from John Lewis. All orders are shipped from their location(s).

Where is the auction merchandise located?

The auctions on John Lewis Trade Auctions are located in Northampton, United Kingdom. Please refer to each auction title and description for detailed information.

How often are there new auctions?

New auctions can be posted at any time during normal business hours. Buyers that are subscribed to the John Lewis Trade Auctions newsletter will receive an email when auctions are opening and closing each day.

How can I contact you?

The easiest way to reach us is by filling out the "Contact Us" form or by cs@bstocksolutions.com sending us an email.

How can I update my personal information / change my password?

As an approved buyer, if you are logged into John Lewis Trade Auctions and select "Account Information" from the "My Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.

How do I report a technical problem?

Contact us to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.

I am approved and having trouble logging in. What can I do?

Sometimes your browser can cause login problems. Please try the following fixes:

  1. Clear your browser's cache, then close it and reopen it and try logging in again.
  2. Try logging in with a different browser. We recommend using the latest version of Firefox, Chrome, Safari, or Internet Explorer.

When I try to log in, I see the message "Invalid login or password." Why?

If you receive this notification, then you either have not yet applied on John Lewis Trade Auctions, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.

When I try to log in, I see the message "Your application is still pending." What do I do?

If you receive this notification, then we have either not yet reviewed your application or you have not submitted us your VAT Registration Number or proper Business Documentation. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can submit your documentation or fax it to (650) 241-3328.